Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which petmakeover will accept returns, issue refunds, or provide exchanges for products purchased through our website.

Eligibility for Returns

To be eligible for a return, the item must meet all of the following criteria:

• It is returned within 30 days of the delivery date.
• The product is unused, in its original packaging, and in the same condition as when received.
• A valid proof of purchase (order confirmation or receipt) is provided.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

Step 2 – Prepare the Package

Include the RMA number on the outside of the package, along with the original packing slip. Pack the item securely to prevent damage during transit.

Step 3 – Ship the Return

Send the package to the following address:

petmakeover
6047 Southwest 7th Street
Cleveland, Ohio 44132
United States

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refunds

Refunds will be processed using the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the product, excluding any shipping charges unless the return is a result of our error.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Personalized or custom‑made products.
• Items marked as final sale.
• Gift cards and digital download products.

User Responsibilities

When purchasing from petmakeover, users agree to the following responsibilities:

• Provide accurate contact and shipping information.
• Review product descriptions and specifications before placing an order.
• Comply with the return procedures outlined in this policy.
• Respect all applicable laws and regulations regarding the import or use of pet products.

Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (440) 236-5795
Address: 6047 Southwest 7th Street, Cleveland, Ohio 44132, United States

Legal Disclaimer

petmakeover reserves the right to modify this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.